All over the world there are guests in pubs, restaurants and hotels receiving poor customer service.
How many times have you been to a restaurant and been asked if everything is ok with your meal before you’ve even managed to taste it? Or been given a menu and the waiter has forgotten to take your order?
Within the hospitality industry the experience of each and every guest is paramount. With a high staff turnover and lack of formal training it is easy to see why keeping service levels high can be a difficult task.
We would like to introduce you to Sofia.
It is Sofia’s job to increase the communication within the team and ensure you receive consistently outstanding service, every time.
Sofia ensures you, as a guest, never get forgotten.
Behind the scenes, Sofia takes the form of a tablet app, prompting staff when tasks need completing ensuring they can focus their full attention on you instead of what should be done next.
In the future, we want to see Sofia advising teams across the hospitality industry using the latest technologies such as SmartWatch and Google Glass.